Last updated: June 2026
We collect information you provide directly: your name, email address, and password when you create an account. We also collect information you enter about your parks, lots, tenants, payments, and maintenance requests. We collect payment information through Stripe — we never see or store your full card number.
You may enter personal information about your tenants including names, contact details, lease terms, and payment history. You are the data controller for this information. We process it only to provide the service to you. We do not use tenant data for advertising or share it with third parties except as required to provide the service (e.g., Stripe for payment processing, Twilio for SMS).
We use your data to: operate and improve the platform, process payments, send transactional SMS and email messages you initiate, provide customer support, and comply with legal obligations. We do not sell your data or use it for targeted advertising.
Your data is stored in a PostgreSQL database hosted on Neon (AWS us-east-1). Data is encrypted at rest and in transit. We use industry-standard security practices. No system is 100% secure — if you discover a vulnerability, please contact us immediately at security@myparkoffice.com.
We use the following third-party services: Stripe (payment processing), Twilio (SMS), Resend (email), Vercel (hosting), and Neon (database). Each has their own privacy policy. We share only the minimum data necessary with each provider.
We retain your data for as long as your account is active. If you cancel your account, we will delete your data within 90 days upon written request. Payment records may be retained longer to comply with financial regulations.
You may request access to, correction of, or deletion of your personal data at any time. Email us at support@myparkoffice.com. We will respond within 30 days.
My Park Office sends SMS messages to mobile home park tenants on behalf of park owners for rent payment reminders, payment confirmations, late payment notices, maintenance request updates, and lease-related notifications. Message frequency varies but typically does not exceed 10 messages per month per tenant. Message and data rates may apply. Tenants can opt out of SMS messages at any time by replying STOP to any message. We do not sell, share, or rent mobile phone numbers to third parties for marketing or promotional purposes. Tenant phone numbers are used solely for park operations messaging initiated by the park owner through the My Park Office platform.
We use session cookies for authentication only. We do not use tracking cookies or third-party advertising cookies.
We may update this policy as our practices evolve. We will notify you by email before material changes take effect.
Questions? Email privacy@myparkoffice.com.