Tenants submit requests by text with photos. Every issue is logged, timestamped, and tracked through resolution. No missed requests, no he-said-she-said.
Start 30-day free trial →The biggest risk of untracked maintenance isn't the repair — it's the dispute. When a tenant claims you ignored their request, or when a repair is contested, timestamped documentation is what protects you.
Tenants text MAINTENANCE to your park's number or click a link in any My Park Office message. They describe the issue and can attach a photo. The request is logged instantly with a timestamp, the tenant's name, lot number, and photo if provided.
Yes. When a tenant submits a request via the web link, they can attach photos directly from their phone's camera. This is especially useful for documenting infrastructure issues, water damage, or utilities problems before a repair is made.
Every maintenance request is logged with a timestamp, photos, and status history. If a tenant claims a repair was never made or that you were notified of an issue, you have a complete, timestamped audit trail to reference.
You can mark requests with a status (new, in progress, resolved) and add notes. Vendor assignment notifications are on the feature roadmap.
Yes. In manufactured home communities, the owner is typically responsible for lot infrastructure (utilities, roads, common areas) while tenants are responsible for their home. My Park Office lets you categorize requests by type.
Yes. Maintenance tracking is included in all plans starting at $99/month. No additional fee or add-on required.
Start your 30-day free trial. Maintenance tracking is included in all plans at no extra cost.
Upload your rent roll →Also see: Full platform overview · SMS rent collection